Sometimes the training program is mandatory, which means the people in the room have to be there, and sometimes the training program is full

The Joint Commission recently visited the Cleveland Clinic, a premier healthcare organization, and released a list of their best practices.

Providing training for your employees is a waste of time and money unless your employees learn something and/or do something better

If you stop and think about what goes into making a workplace great, it’s not that complicated. Here are five must haves for making a great

Building customer loyalty takes time; it’s all about building relationships with customers so that customers will continue to do business

People are surprised when they get sick. They think that being diagnosed with an illness is something that happens to other people.

Effective Oct. 9th, 2018 all employers in NYS are required to have a sexual harassment policy, a complaint process, and provide interactive

My brand new book, PIVOT Principles, is finally available and I just delivered the PIVOT keynote to a group of HR professionals in State Col

In addition to having multiple generations in the workforce, today's workforce is wildly diverse when it comes to culture, religion, upbring

When I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!

It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving.

I start most of my training programs the same way. Encouraging the audience to do something better,

Today’s workforce is very different than the workforce of twenty years ago.There are five generations working side by side.

Like many Americans, I watched the senate hearings yesterday. The testimony by both individuals was heart wrenching. I found myself thinking

If improving your public speaking skills is part of your 2018 personal development plan, give me a call and we will schedule a training prog

Everyday our lives are filled with decisions and choices to make. Sometimes we take the path of least resistance and make the easy choice

In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.

Losing a job is devastating. It’s demoralizing, scary, and paralyzing. When it happens, it’s hard to believe that it is actually happening

Most employers would love for their employees to behave as if they were part of a high-performance team.

Six sigma is a measurement that implies quality. When a process is at a six-sigma level, there are 3.4 mistakes (defects) for every million