Courageous Conversations for Managers
Managers are responsible for coaching employees to improve their performance and at times must deliver feedback that could be...
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Regina Clark
- Jul 25, 2022
- 2 min
Lifelong Learning and Summer Reading
Summer is a great time to relax, reset, and dive into a few good books. I love reading historical fiction and autobiographies, especially...
Regina Clark
- May 17, 2022
- 2 min
Time to PIVOT
Before COVID upended our daily routines, I wrote PIVOT Principles. A book about how to help others move through change which isn't always...
Regina Clark
- Dec 29, 2021
- 3 min
The Employee Engagement Puzzle
Research has shown over and over again that highly engaged employees are more productive and drive better business outcomes. Highly...
Regina Clark
- Mar 30, 2021
- 6 min
11 Presentation Mistakes
Many people are expected to deliver presentations - business executives, community leaders, politicians, school superintendents, members...
Regina Clark
- Mar 1, 2021
- 8 min
48 Ways to Be a Better Manager
Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager....
Regina Clark
- Feb 23, 2021
- 3 min
10 Tips for Managing Millennials
The current workforce is globally diverse and managers are challenged with how to create a motivating environment that drives...
Regina Clark
- Feb 16, 2021
- 3 min
60 Business Etiquette Tips
Once in a while, people need to be reminded or taught about what is appropriate, professional behavior in the workplace. Here are a few...
Regina Clark
- Feb 10, 2021
- 3 min
The Employee Engagement Puzzle
Research has shown over and over again that highly engaged employees are more productive and drive better business outcomes. Highly...
Regina Clark
- Jan 12, 2021
- 3 min
13 Ways to Become a More Considerate Communicator
Our world is in turmoil and we can do better. During the past few months, we have witnessed a massive amount of social unrest and bad...
Regina Clark
- Jul 11, 2020
- 1 min
Daily Blessings
It’s so easy to get aggravated at the small stuff in our life that drives us crazy. Wet towels on the bathroom floor, dirty dishes in the...
Tresha Peters
- Mar 12, 2020
- 7 min
43 Tips for Managers
Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.
Tresha Peters
- Feb 13, 2020
- 2 min
Customer Experience; Empathy; Management Training; Patient Experience
The next time you are faced with a difficult situation or find yourself dealing with a difficult person, try using empathy.
Tresha Peters
- Feb 11, 2020
- 3 min
Conversation Clues
Sometimes the training program is mandatory, which means the people in the room have to be there, and sometimes the training program is full
Tresha Peters
- Jan 29, 2020
- 2 min
Management Best Practices - The Daily Huddle
The Joint Commission recently visited the Cleveland Clinic, a premier healthcare organization, and released a list of their best practices.
Tresha Peters
- Jan 23, 2020
- 3 min
Using Games to Reinforce Learning
Providing training for your employees is a waste of time and money unless your employees learn something and/or do something better with wha
Tresha Peters
- Jan 5, 2020
- 1 min
Five Tips for Creating a Great Workplace in 2020
If you stop and think about what goes into making a workplace great, it’s not that complicated. Here are five must haves for making a great
Tresha Peters
- Oct 21, 2019
- 2 min
Sexual Hararsment Training - Take the Quiz
Effective Oct. 9th, 2018 all employers in NYS are required to have a sexual harassment policy, a complaint process, and provide interactive
Tresha Peters
- Jul 25, 2019
- 2 min
Making the Most of Your Diverse Workforce
In addition to having multiple generations in the workforce, today's workforce is wildly diverse when it comes to culture, religion, upbring
Tresha Peters
- May 15, 2019
- 1 min
40 Things You Should Not Do at Work
When I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!
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