Customer Experience Training Solutions

We provide in person and virtual training programs. If you don’t find what you are looking for, we can design a training program to meet your needs. Live training programs are typically ½ day or full day. We can offer a monthly series of training programs for your organization in person and/or virtual.

Programs include

    Creating WOW Customer Experiences

    Are you creating WOW experiences for your customers, vendors, employees and members? 

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    Dealing with Difficult Customers and Challenging Situations

    This program is about improving the customer experience. There are easy to deal with customers and there are difficult customers. 

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    Improving the Customer Journey

    This program is about improving the customer journey. Every customer journey has a beginning and an end, along the way there are touch-points which impact the overall customer experience. 

  • Customer Service on the Telephone

    This program is about improving the customer experience on the telephone. Customers appreciate when the person answering the call is pleasant, professional and helpful.

Keyboard and Mouse

"We received feedback from over 85% of attendees; many commented that you were one of the best speakers they had ever heard."

Cindy Aiden,

Director Document Management

Johnson & Johnson

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Regina Clark,CSP

Moving Leaders To The Next Level

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