Healthcare Customer Service Training Solutions

We provide in person and virtual training programs. If you don’t find what you are looking for, we can design a training program to meet your needs. Live training programs are typically ½ day or full day. We can offer a monthly series of training programs for your organization in person and/or virtual.

Programs include
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    Improving the Patient Experience

     Healthcare organizations are paying close attention to patient satisfaction scores and trying to figure out how to positively impact the scores.

  • Nursing Home

    Leading the Patient Experience

    Healthcare organizations are paying close attention to patient satisfaction scores and trying to figure out how to positively impact the scores. 

  • Performing Surgery

    The Physician Leader

    The American Association for Physician Leaders (AAPL) uses these seven attributes to define leadership.

  • Dealing with Difficult Patients and Challenging Situations

    Working in the healthcare industry is challenging to say the least! Patients and their family members can be angry, combative, confused, agitated and/or disinterested at times. 

  • Communication Skills for Healthcare Professionals

    Working in the healthcare profession requires constant communication; in person, online and on the telephone.

Keyboard and Mouse

"Thanks again for an engaging session. The feedback has been great so far! You really work well with our team members and our culture."

Stacy Clarke,

Laerdal Medical

"One of the finest speakers that I have had the pleasure of working with."

Robert Valentino

President

ORMC Foundation

"Thanks again for an engaging session. The feedback has been great so far! You really work well with our team members and our culture."

Stacy Clarke

Laerdal Medical

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Regina Clark,CSP

Moving Leaders To The Next Level

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