One of my favorite keynotes to deliver is Think Like a Champion. During the keynote, I share key concepts and amazing stories with the

Managing others is a challenge. It always has been, and it always will be. If you are lucky, you have worked for a fabulous manager. Someone

Getting a handle on time management isn’t that complicated once you make up your mind to just do it! There are 24 hours in every day, no mor

The holiday season is magical for many, especially the children, and stressful for so many others.

Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years.

It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.

During this time of Thanksgiving, I want to express my thanks to my clients

Delivering information via web conferencing and webinars can be challenging, especially in the beginning.

Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.

In business and in life it’s exciting to set your sights on your future state, a place where you want to be. Once you determine your future

The key to creating memorable experiences is to treat your employees right. When employees like what they do and who they work for,

A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy.

In business, having the mindset of a champion will help you reach your strategic goals and be competitive.

People usually do business with people they like and the holidays provide some great networking opportunities.

Facilitation is an art. When done well, it adds value to the organization by reaching win/win outcomes efficiently.

It’s easy to be a good leader when things are calm, employees are competent, customers are polite and the economy is thriving. Unfortunately

Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are

There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified a

First of all, you have to be willing to move out of your comfort zone. All of us have comfort zones; there are things we do that are comfort

Physicians in private practice are being eaten up by larger medical groups and waiting over an hour to see a physician