Plenty of businesses and employees focus on delighting and retaining their customers. One way to do this is to create exceptional, memorable experiences for their customers. The photo above was taken with my daughter, we had an exceptional experience at the Biltmore Estate in Asheville, North Carolina and I can't wait to go back!
Awhile ago, I stopped at Johnny D’s diner in Newburgh, NY for breakfast. I was there once before many, many years ago. On the way out, my husband ordered a cup of coffee to go. When he went to pay for the coffee, the waitress refused his money and said, “It’s on us, have a nice day.” Wow! That was a unique experience.
My favorite customer experience happened in a Marriott Courtyard years ago. I arrived late at night after a delayed flight and I needed a pair of panty hose to wear the next morning. I was delivering a keynote speech the following morning and I did not have a rental car to go shopping. After explaining my dilemma to the desk clerk, he just asked, “what color and what size?” Within an hour, there was a knock at my door. The cheerful desk clerk handed me two pairs of panty hose and didn’t charge me a dime. I never expected the desk clerk to solve my problem so smoothly. Ever since that experience, I attempt to stay at Marriott properties when I travel.
The key to creating memorable experiences is to treat your employees right. When employees like what they do and who they work for, they will go the extra mile for the customer.
Before your day ends, create an exceptional experience for one of your customers!