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Keep Your Customers Coming Back

Keep Your Customers Coming Back

Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are a few examples of great customer experiences.

I stopped at Johnny D’s diner in Newburgh, NY for breakfast. On the way out, my husband ordered a cup of coffee to go. When he went to pay for the coffee, the waitress refused his money and said, “It’s on us, have a nice day.” We will definitely return to Johnny D’s.

At the farmers market in Goshen, NY one of the vendors was cooking hamburgers and hot dogs and giving them out for FREE as a way to say thank you to his customers. He was doing this during lunch. On a weekly basis, he hands out free samples of soup, bread, and other goodies.I wish I could remember his name; he’s the crab cake guy. I know that I will continue to buy crab cakes and other goodies from him for a long time!

More than once, Steve (the owner and chef at Catherine’s in Goshen, NY) has treated us to dessert. We like going to Catherine’s for two reasons; we really like the food and we think the service is great!

My best customer service experience was at a Marriott Courtyard. I arrived late at night and I needed a pair of panty hose. I was delivering a keynote speech the following morning and I did not have a rental car to go shopping. After explaining my dilemma to the desk clerk, he just asked, “what color and what size?” Within a half hour, there was a knock at the door. The desk clerk handed me two pairs of panty hose and didn’t charge me a dime. That’s exceptional service!

Some business owners know what it takes to keep their customers coming back! Are you one of them?



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