Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.

The Joint Commission recently visited the Cleveland Clinic, a premier healthcare organization, and released a list of their best practices.

If you stop and think about what goes into making a workplace great, it’s not that complicated. Here are five must haves for making a great

In addition to having multiple generations in the workforce, today's workforce is wildly diverse when it comes to culture, religion, upbring

When I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!

Today’s workforce is very different than the workforce of twenty years ago.There are five generations working side by side.

Everyday our lives are filled with decisions and choices to make. Sometimes we take the path of least resistance and make the easy choice

Most employers would love for their employees to behave as if they were part of a high-performance team.

Six sigma is a measurement that implies quality. When a process is at a six-sigma level, there are 3.4 mistakes (defects) for every million

Managing others is a challenge. It always has been, and it always will be. If you are lucky, you have worked for a fabulous manager. Someone

Sexual harassment is a hot topic but unfortunately not a new topic. Females have been harassed for years.

It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.

During this time of Thanksgiving, I want to express my thanks to my clients

Delivering information via web conferencing and webinars can be challenging, especially in the beginning.

In business, having the mindset of a champion will help you reach your strategic goals and be competitive.

People usually do business with people they like and the holidays provide some great networking opportunities.

Facilitation is an art. When done well, it adds value to the organization by reaching win/win outcomes efficiently.

A client just asked if I could deliver a 1/2 day training program on business etiquette for a New York audience. Business etiquette is about