Spoil Your Customers
In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.
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Tresha Peters
- Nov 16, 2017
- 2 min
Dealing with Challenging Situations & Challenging Callers
It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.
Tresha Peters
- May 31, 2017
- 2 min
Creating Memorable Customer Experiences
The key to creating memorable experiences is to treat your employees right. When employees like what they do and who they work for,
Tresha Peters
- Aug 18, 2016
- 2 min
Keep Your Customers Coming Back
Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are
Tresha Peters
- Jun 3, 2014
- 3 min
The CARE Approach for Healthcare
In order to WOW healthcare patients and their family members, healthcare providers must follow the CARE approach.
Tresha Peters
- May 8, 2014
- 2 min
WOW Your Customers with EQ
In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Int
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