Spoil Your Customers
In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.
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Tresha Peters
Nov 16, 20172 min read
Dealing with Challenging Situations & Challenging Callers
It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.
Tresha Peters
May 30, 20172 min read
Creating Memorable Customer Experiences
The key to creating memorable experiences is to treat your employees right. When employees like what they do and who they work for,
Tresha Peters
Aug 17, 20162 min read
Keep Your Customers Coming Back
Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are
Tresha Peters
Jun 2, 20143 min read
The CARE Approach for Healthcare
In order to WOW healthcare patients and their family members, healthcare providers must follow the CARE approach.
Tresha Peters
May 7, 20142 min read
WOW Your Customers with EQ
In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Int
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