
Customer Experience; Empathy; Management Training; Patient Experience
The next time you are faced with a difficult situation or find yourself dealing with a difficult person, try using empathy.
Customer Experience; Empathy; Management Training; Patient Experience
Five Tips for Creating a Great Workplace in 2020
Spoil Your Customers
The Power of We
Dealing with Challenging Situations & Challenging Callers
Creating Memorable Customer Experiences
Think Like a Champion
Hiring Customer Experience Superstars