Customer Experience; Empathy; Management Training; Patient Experience

The next time you are faced with a difficult situation or find yourself dealing with a difficult person, try using empathy.

Five Tips for Creating a Great Workplace in 2020

If you stop and think about what goes into making a workplace great, it’s not that complicated. Here are five must haves for making a great

Spoil Your Customers

In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.

The Power of We

Most employers would love for their employees to behave as if they were part of a high-performance team.

Dealing with Challenging Situations & Challenging Callers

It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.

Creating Memorable Customer Experiences

The key to creating memorable experiences is to treat your employees right. When employees like what they do and who they work for,

Think Like a Champion

In business, having the mindset of a champion will help you reach your strategic goals and be competitive.

Hiring Customer Experience Superstars

There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified a

Regina Clark,CSP

Moving Leaders To The Next Level