2022 was an exciting year for Creative Performance Solutions, LLC. There were a few endings and lots of new beginnings.
As we begin a new year, I want to thank all of you who hired me for the first time this past year to work with your employees and/or facilitate a meeting for you.
It’s always a thrill and a challenge working with new clients. My new clients included LEGOLAND NY, LBM Advantage, Amagansett and Levittown School Districts, Saint Luke’s University Healthcare, Putnam Westchester BOCES, Friends of Hospice, and a few others. I also had the opportunity to coach a few executives, which is always tremendously rewarding and challenging at the same time.
I’m in the process of writing a new book, Step Up to Leadership, which will be available this Spring. I want to thank the leaders who took the time to contribute stories and comments for the book. If you are interested in a copy, please let me know.
Our 2023 keynotes included:
Step Up to Leadership
PIVOT: Sure Fire Ways to Conquer Change
Our 2023 training programs included:
Building a High-Performance Work Team
Communication Tips for Technical Experts
Managing Made Easy
Improving the Patient Experience
Improving the Caller Experience
Improving the Customer Experience
Presentation Skills
Everyday Etiquette
I am very blessed to be able to do what I do for a living. After my first child was born, I started working as a training manager for Macy’s New York, after that I worked in corporate Human Resources for a while before starting my own business in 1994. My first client was Giorgio Armani. I designed a sales training program for them and travelled around the United States to deliver the program. We had lunch with the Giorgio Armani sales staff at the Ritz Carlton before every training program. We also gave each participant white roses when they walked into the training room. We wanted the sales staff to feel special. So many organizations are trying to figure out how to delight their customers today, Giorgio Armani figured out how to delight their customers years ago.
As I reflect back, I have had the privilege to speak to thousands of people across the United States and in Europe on a variety of topics. I have created a Customer Experience Model for the work that I do. The model consists of four interlocking pieces which are required to provide great customer experiences.
· The right people
· The right workplace
· The right processes
· The right product and/or service
Everything that I speak about falls into one of the four categories. The model can be used in any industry.
If I can do anything for you in 2023, please call.
Wishing you health and happiness in 2023. I hope our paths cross again.
Regina Clark, CSP