Physicians in private practice are being eaten up by larger medical groups and waiting over an hour to see a physician

In order to WOW healthcare patients and their family members, healthcare providers must follow the CARE approach.

In 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Int

When we meet the customer’s expectations, we are doing our job. When we exceed the customer’s expectations we are creating a WOW experience.

What the leaders of these healthcare organizations failed to realize is that employee engagement is not something that can be taken care of

For those of you that know about Emotional Intelligence (EI), you know that self awareness is critical to being an effective leader. We need

Effective speakers use visual language to engage the audience. Your hand gestures, facial expression, posture, movement and eye contact are

In today’s global business environment, sharing information with remote audiences via web conferencing and webinars has quickly replaced fac

I'm working with a new client which is privately owned. There are nine business partners, three who are actively involved with the day to da

A client just asked if I could deliver a 1/2 day training program on business etiquette for a New York audience. Business etiquette is about

Nervous energy is good. It means that you care. Learning how to use the nervous energy to pump you up instead of paralyzing you is not as ha

Business presentations do not have to be boring! As a matter of fact, most content is not boring,

This past Sunday (3/13/2011) The NY Time published an article about Google building better bosses. In 2009, Google launched Project Oxygen,

There is a huge difference between facilitating, presenting and training yet business people are constantly mixing up these approaches.

Communication is a two-part process. One person sends a message and the other person receives the message and hopefully understands the mean