Regina ClarkMar 12, 20207 min43 Tips for Management DevelopmentManaging others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.
Tresha PetersFeb 13, 20202 minCustomer Experience; Empathy; Management Training; Patient ExperienceThe next time you are faced with a difficult situation or find yourself dealing with a difficult person, try using empathy.
Tresha PetersNov 16, 20172 minDealing with Challenging Situations & Challenging CallersIt can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.