Regina ClarkJan 29, 20202 minManagement Best Practice - The Daily HuddleThe Joint Commission recently visited the Cleveland Clinic, a premier healthcare organization, and released a list of their best practices.
Tresha PetersMay 14, 20191 min40 Things You Should Not Do at WorkWhen I facilitate training, my participants share all kinds of stories with me. I can't make this stuff up!
Tresha PetersJan 29, 20182 minManaging Made EasyManaging others is a challenge. It always has been, and it always will be. If you are lucky, you have worked for a fabulous manager. Someone
Tresha PetersJun 2, 20143 minThe CARE Approach for HealthcareIn order to WOW healthcare patients and their family members, healthcare providers must follow the CARE approach.
Tresha PetersMay 7, 20142 minWOW Your Customers with EQIn 1995, Daniel Goleman wrote a book titled Emotional Intelligence. The term fascinated me. I was so curious to find out about Emotional Int