In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.

Most employers would love for their employees to behave as if they were part of a high-performance team.

It can be stressful working in a call center and handling phone calls all day. Once in a while you will receive a disgruntled caller.

A few weeks ago I had the opportunity to deliver a Train the Trainer program for Duke Energy.