Dealing with Difficult Patients and Challenging Situations
Course Overview
Working in the healthcare industry is challenging to say the least! Patients and their family members can be angry, combative, confused, agitated and/or disinterested at times. They might also have mental health issues and be verbally abusive. Your position requires showing competence and compassion on a consistent basis, even when you don’t feel like it. There is always a right way to handle every situation.
Program Objectives
During his highly interactive program, healthcare professionals will:
learn professional communication skills to use during difficult situations which include active listening and using empath
learn when to ask for help
learn how to set boundaries with difficult patients
share strategies for managing stress and taking care of yourself
assess challenges and a path forward
Available Formats
½ Day, Full Day
