Dealing with Difficult Patients and Challenging Situations

Course Overview

Working in the healthcare industry is challenging to say the least! Patients and their family members can be angry, combative, confused, agitated and/or disinterested at times. They might also have mental health issues and be verbally abusive. Your position requires showing competence and compassion on a consistent basis, even when you don’t feel like it. There is always a right way to handle every situation.

Program Objectives

During his highly interactive program, healthcare professionals will:

  • learn professional communication skills to use during difficult situations which include active listening and using empath

  • learn when to ask for help

  • learn how to set boundaries with difficult patients

  • share strategies for managing stress and taking care of yourself

  • assess challenges and a path forward

Available Formats

½ Day, Full Day

Dealing with Difficult Patients and Challenging Situations