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Leading the Patient Experience

Course Overview

Healthcare organizations are paying close attention to patient satisfaction scores and trying to figure out how to positively impact the scores. One way to impact the scores is to improve the entire patient experience and every touchpoint as the patient moves through the healthcare system. During this full day program, leaders will be introduced to the four areas that impact patient satisfaction and create an action plan to make improvements. The four areas include: having the right people, having the right processes, having the right work environment and offering the right service.

Material includes a workbook and a copy of 101 Ways to Improve the Patient Experience 

Program Objectives

This training program for healthcare leaders will:

  • Develop healthcare leaders who are role models

  • Help leaders establish a strategic plan for improving the patient experience

  • Help leaders identify broken processes within the healthcare system which negatively impact patients

  • Help leaders create a motivating work environment

Available Formats

Full Day

Leading the Patient Experience
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