Today’s workforce is very different than the workforce of twenty years ago.There are five generations working side by side.

In today’s world, disgruntled employees and customers can ruin a company’s reputation with the click of a mouse.

Managing others is a challenge. It always has been and it always will be. If you are lucky, you have worked for a fabulous manager.

There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified a