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EVERY PATIENT DESERVES to be treated with care and clinical competence as the patient moves through the healthcare system. This happens when the organization makes improving the patient experience a top strategic priority.

“AS A QUALITY AND PATIENT SAFETY RN, I know firsthand that the items Regina lists work!”

– Patricia M. Gonzalez, RN, BSN, CPAN, Quality & Patient Safety Officer


“REGINA CLARK TRANSLATES HER EXPERIENCE to simple steps we can all take to improve the hundreds of interactions health care professionals have everyday that translate to exceptional care. 101 Ways is filled with pearls of wisdom we all can benefit from.”


– Robert Walleben, CEO Massena Memorial Hospital

101 Ways to Improve the Patient Experience

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