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Messages Matter

Creating Messages with Positive, Hopeful, Appropriate Words

Course Overview

Learning how to send clear, concise, appropriate messages in print takes practice. Typically, when you write a letter or report you want something to happen. The better you write, the more time you will have in your day. Poor writing slows things down, effective writing speeds things up. This program will give you more confidence and focus when writing.

Program Objectives

During this program, participants will learn:

  • Identifying purpose for writing.

  • How to structure a written message.

  • Do’s and don’ts for business writing.

  • Email etiquette.

  • Using positive words and phrase to lift others up.

  • Grammar fundamentals.

  • The difference between active and passive voice.

  • How to write for a specific audience.

  • How to edit and delete unnecessary words and phrases.

Available Formats


Messages Matter
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