Communication Effectiveness for Technical Experts and Help Desk Professionals

Course Overview

Technical subject matter experts seem to have their own language and humor that others fail to understand which is fine when technical experts communicate with other technical experts. Think of Sheldon on the Big Bang.


The challenge is that today’s workplace is a diverse mix of professionals with a wide range of knowledge and interest when it comes to technical information. When you work in a school setting helping parents, teachers, and students with their technical needs, you need to have good judgement and adapt your communication skills to meet the situation. You also serve as a role model for students.

Program Objectives

During this program, technical experts will learn:

  • Effective communication techniques for sending and receiving messages in person and on the telephone

  • How to adjust communication for the audience

  • When to initiate a conversation instead of sending a text

  • When to replace jargon with language that everyone understands

  • When to use metaphors and examples to explain processes

  • How to start a conversation with anyone, anywhere, at any time

  • How to use probing questions to uncover valuable information for problem solving

Available Formats

½ Day, Virtual

Communication Effectiveness for Technical Experts and Help Desk Professionals