Secrets of Superb Facilitation
Facilitation is an art. When done well, it adds value to the organization by reaching win/win outcomes efficiently. When done poorly, time and energy are wasted. Effective meetings, remotely and in person, typically have effective facilitators. Many organizations use internal employees to facilitate meetings which make good business sense when the employees know how to facilitate. Organizations also hire external facilitators for a variety of reasons; the meeting is highly confidential, the meeting participants are extremely challenging to work with, the content is challenging or there is no internal facilitator available. This program is about improving the customer experience on the telephone. Customers appreciate when the person answering the call is pleasant, professional and helpful.
During this program, participants will:
earn the difference between training, speaking and facilitating
review communication skills needed to facilitate
review effective meeting management and tricks to maximize participation
learn how to deal with difficult meeting participants
learn techniques for dealing with facilitation challenges
½ day, full day, virtual
"Regina has conducted several leadership and team-building training events for our management team. Her enthusiasm and genuine interest in our business allowed for well-received sessions, which were lively, interactive, and fun. She made the subjects interesting and understandable, peppering her presentations with humor and using excellent explanations and examples. I would recommend Regina to any company looking to develop their managers' skills."
Business Operations ERS