Program Objectives

Messages Matter

Creating Messages with Positive, Hopeful, Appropriate Words

Course Overview

Learning how to send clear, concise, appropriate messages in print takes practice. Typically, when you write a letter or report you want something to happen.  The better you write, the more time you will have in your day.  Poor writing slows things down, effective writing speeds things up. This program will give you more confidence and focus when writing.

Program Objectives

During this program, participants will learn: 

  • Identifying purpose for writing.

  • How to structure a written message.

  • Do’s and don’ts for business writing.

  • Email etiquette.

  • Using positive words and phrase to lift others up.

  • Grammar fundamentals.

  • The difference between active and passive voice.

  • How to write for a specific audience.

  • How to edit and delete unnecessary words and phrases.

"If language is not correct, then what is said is not what is meant;

If what is said is not what is meant, then what ought to be done remains undone."


– Confucius

Available Formats


Keyboard and Mouse
Energy & Resource Solutions

"Regina has conducted several leadership and team-building training events for our management team. Her enthusiasm and genuine interest in our business allowed for well-received sessions, which were lively, interactive, and fun. She made the subjects interesting and understandable, peppering her presentations with humor and using excellent explanations and examples. I would recommend Regina to any company looking to develop their managers' skills."

Mary McElhiney

Vice President

Business Operations ERS