Improving the Patient Experience
Every healthcare organization is trying to figure out how to improve the patient experience and improve HCAPS scores. During this fast-paced keynote, Regina will share tips from her book, 101 Ways to Improve the Patient Experience. It’s often the small gestures that mean so much to patients.
"One of the finest speakers that I have had the pleasure of working with."
Robert Valentino
President
ORMC Foundation