Leading the Patient Experience

Every healthcare organization is trying to figure out how to improve the patient experience and improve HCAPS scores. Physicians are role models for the rest of the healthcare organization. Their behavior is critical. During this fast-paced keynote, we look at best practices for physician leaders.

Program Objectives

Keyboard and Mouse
Empire State Society of Association Executives

“Regina Clark brings a passion and energy to her keynote speech that is contagious.  SOARING to New Heights was one of the best presentations that I have attended and left me with a desire to reach higher.”

Kelly Garceau

Executive Director, NYPTA and Chair

Empire State Society of Association Executives

NYS Tug Hill Commission

“Regina was the keynote speaker for our annual Tug Hill Local Government Conference in 2018.  She worked closely with me and my staff ahead of the event, to understand our local official audience and what the current hot topics were in the region. She arrived the day before the event, to practice and ensure all of her technology would be ready to go the next day.  That morning, she hit it out of the park with our 700-member audience.  Her ability to engage the audience and get them to actively participate by standing up and speaking in front of their peers, was amazing.  After the event, I had many attendees approach me and express their enjoyment of her message and approach.”

Katie Malinowski

Executive Director

NYS Tug Hill Commission

ORMC Foundation

"One of the finest speakers that I have had the pleasure of working with."

Robert Valentino

President

ORMC Foundation