Engaged Listening

Course Overview

 Communication is the foundation for developing effective relationships at home, at work and with employees. There are two parts to communication; sending the message and receiving the message. Effective listening is key to understanding messages that are being sent. Typically, adults listen to who they want to, when they want to. Adults can also pretend that they are listening when in fact they are not. 

Program Objectives

During this program, participants will learn:

  • tips to improve listening skills

  • the obstacles that prevent active listening

  • how to reflect and clarify

  • the difference between hearing, listening and active listening

  • how to listen and respond with empathy

Available Formats

½ day

Keyboard and Mouse
Energy & Resource Solutions

"Regina has conducted several leadership and team-building training events for our management team. Her enthusiasm and genuine interest in our business allowed for well-received sessions, which were lively, interactive, and fun. She made the subjects interesting and understandable, peppering her presentations with humor and using excellent explanations and examples. I would recommend Regina to any company looking to develop their managers' skills."

Mary McElhiney

Vice President

Business Operations ERS