Communication is the foundation for developing effective relationships at home, at work and with employees. There are two parts to communication; sending the message and receiving the message. Effective listening is key to understanding messages that are being sent. Typically, adults listen to who they want to, when they want to. Adults can also pretend that they are listening when in fact they are not.
During this program, participants will learn:
tips to improve listening skills
the obstacles that prevent active listening
how to reflect and clarify
the difference between hearing, listening and active listening
how to listen and respond with empathy
"Regina has conducted several leadership and team-building training events for our management team. Her enthusiasm and genuine interest in our business allowed for well-received sessions, which were lively, interactive, and fun. She made the subjects interesting and understandable, peppering her presentations with humor and using excellent explanations and examples. I would recommend Regina to any company looking to develop their managers' skills."
Business Operations ERS