Dealing with Difficult Patients & Challenging Situations
Course Overview
Working in the healthcare industry is challenging to say the least! Patients and their family members can be angry, combative, confused, agitated and/or disinterested at times. They might also have mental health issues and be verbally abusive. Your position requires showing competence and compassion on a consistent basis, even when you don’t feel like it. There is always a right way to handle every situation.
Program Objectives
During his highly interactive program, healthcare professionals will:
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learn professional communication skills to use during difficult situations which include active listening and using empath
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learn when to ask for help
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learn how to set boundaries with difficult patients
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share strategies for managing stress and taking care of yourself
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assess challenges and a path forward
Available Formats
½ day, full day