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Dealing with Difficult Patients & Challenging Situations

Course Overview

Working in the healthcare industry is challenging to say the least! Patients and their family members can be angry, combative, confused, agitated and/or disinterested at times. They might also have mental health issues and be verbally abusive. Your position requires showing competence and compassion on a consistent basis, even when you don’t feel like it. There is always a right way to handle every situation. 

Program Objectives

During his highly interactive program, healthcare professionals will:

  • learn professional communication skills to use during difficult situations which include active listening and using empath

  • learn when to ask for help

  • learn how to set boundaries with difficult patients

  • share strategies for managing stress and taking care of yourself

  • assess challenges and a path forward

Available Formats

½ day, full day

Keyboard and Mouse

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Regina Clark,CSP

Moving Leaders To The Next Level

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