Dealing with Difficult Patients & Challenging Situations

Course Overview

Working in the healthcare industry is challenging to say the least! Patients and their family members can be angry, combative, confused, agitated and/or disinterested at times. They might also have mental health issues and be verbally abusive. Your position requires showing competence and compassion on a consistent basis, even when you don’t feel like it. There is always a right way to handle every situation. 

Program Objectives

During his highly interactive program, healthcare professionals will:

• learn professional communication skills to use during difficult situations which include active listening and using empath

• learn when to ask for help

• learn how to set boundaries with difficult patients

• share strategies for managing stress and taking care of yourself

• assess challenges and a path forward