Regina's Blog

Creating WOW Experiences

by Regina Clark - on Tuesday, July 17, 2018
Creating WOW Experiences

 

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Spoil Your Customers

by Regina Clark - on Friday, May 25, 2018
Spoil Your Customers

One of the reasons that it’s so easy to talk about the customer experience is because we are all customers. It doesn’t matter where you live, how much money you make, what kind of job you have, or what school you graduated from, we are all customers with unique experiences. Hopefully you have had more good experiences than bad ones. During my lifetime, I have had a few unbelievable, unforgettable customer experiences.  

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The Power of We

by Regina Clark - on Tuesday, April 10, 2018
The Power of We

Most employers would love for their employees to behave as if they were part of a high-performance team. A team who shares the same goals, supports each other, resolves conflict in a timely manner and has each other's back. One of the easiest ways to be perceived as a team player instead of an individual contributor is to adjust your language. Instead of saying, I did this and I need that replace the I with we - we need this and we need that to complete the project on time. It’s such a small change that can have a huge impact.When I think of a high performance work team, a NASCAR pit crew comes to mind. Everyone in the pit crew has a specific job to perform using specific tools but no one job is more important than the other. The power of the team is that they function as we instead of me.
 

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Dealing with Challenging Situations & Challenging Callers

by Regina Clark - on Thursday, November 16, 2017
Dealing with Challenging Situations & Challenging Callers

  

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Creating Memorable Customer Experiences

by Regina Clark - on Wednesday, May 31, 2017
Creating Memorable Customer Experiences

  

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Keep Your Customers Coming Back

by Regina Clark - on Thursday, August 18, 2016
Keep Your Customers Coming Back

Plenty of business owners and employees are focused on keeping their customers happy and going the extra mile for their customers. Here are a few examples of great customer experiences.
 

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Hiring Customer Experience Superstars

by Regina Clark - on Tuesday, July 05, 2016
Hiring Customer Experience Superstars

Everyone is collecting data today and trying to figure out ways to improve the customer experience. There is even a Customer Experience Professional Association which offers a certification program for individuals who want to be certified as customer experience professionals.  

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